Peer-2-Peer Payment

Is it free to send money?

Peer-2-Peer payments in Fiat24 are all free.

Why can’t I send money?

If your Fiat24 account is blocked, you can’t send money until the issue has been resolved. To check your status, go to the mobile app and click Profile. You can see your account status by clicking on your avatar and then "Your Terms". Advanced users can also observe the avatar of the Fiat24 NFT directly in the Arbitrum (Ethereum) wallet, which indicates the status of their account. However, be careful as some wallets do not refresh the NFT status frequently, which means a status may be outdated.

How do I check the status of a transaction?

All Fiat24 transactions are executed on the Arbitrum (Ethereum) blockchain. Advanced clients can check the status in any blockchain explorer such as Arbiscan.

Am I sending money to a person or a company?

If the receiving account number starts with one to seven, such as 5892329 or 38991, the recipient is a person. If the account number starts with an eight, such as 89002, the recipient is a merchant or a corporation.

Why can’t I receive money?

Fiat24 Accounts have 30-day volume quotas. After using up your quota, you will need to wait the required days until your quota is reset again. Another case is when the money is wired to an Ethereum address without a Fiat24 NFT. Such an address can still receive money, but only until the limit for each currency: 250 USD, 250 CHF and 250 EUR.

Why can’t I receive money, even after I have been verified?

Please check your account status. If the status is hard blocked, the account cannot receive any incoming payment. In such cases, please contact our Client Service for more details.

Can I use Fiat24 as an account where I can get paid in crypto?

Fiat24 does not offer accounts directly for crypto tokens. Fiat24 cash accounts are only available in the following fiat currencies: CHF, EUR, USD. However, you can top-up your Fiat24 cash account with the crypto you have in your wallet - for example, if you were paid in crypto or bought some yourself - through the crypto-to-fiat conversion / crypto off-ramp service (see Crypto Top-up).

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