Fiat24 Card
What is the Fiat24 Card?
The Fiat24 Card is a Visa debit card that you can top up through the Fiat24 dApp. The card is issued to you in a given currency and your card balance will be shown in that currency.
Am I eligible to order a Fiat24 Debit Card?
The Fiat24 Card is available to Fiat24 individual clients living in the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Individuals living outside those countries and business clients are currently not eligible to order the card.
Are physical cards available?
No.
The Fiat24 Card is a virtual card only and currently enabled with Apple Pay, Google Pay and Samsung Pay.
How do I order a Fiat24 Card?
If you are eligible for the card, you will automatically see the option to get one in the dApp during registration. We will set up a random 3DS password for you that you can change directly inside the Fiat24 dApp after your account is live.
How do I activate my Fiat24 card?
You will find an "Activate" button inside the Fiat24 dApp when you switch to your Euro account. Click on "Activate" and you must set a spending budget (from 5000 EUR to unlimited) in order to complete card activation.
Which currencies are currently supported on Fiat24 Card?
We currently offer the Fiat24 Debit Card in EUR only. We are working on offering other currencies as well.
Where and how can I use my Fiat24 Card?
You can use your Fiat24 Card to pay for goods and services and with Merchants who accept VISA credit or debit cards.
We support Apple Pay, Google Pay, Samsung Pay, PayPal, and most other wallet providers.
How do I top up my Fiat24 Card?
You can top up your Fiat24 Card using your Fiat24 Account in the Fiat24 dApp. Your Debit Card is linked with your EUR account.
Do I have a PIN?
No. A PIN is only available for physical cards, while the Fiat24 virtual card does not have a PIN.
What is 3DS?
3-D Secure (3DS) is a protocol designed to be an additional security layer for online transactions. During the checkout process, the customers are required to complete an extra authentication step to verify the cardholder's identity, which reduces fraud and meets regulatory requirements.
During the online purchase, the cardholder will be asked to provide a one-time password (OTP) sent to their phone, which is registered with their Fiat24 account.
The Payments Services Directive (PSD2) regulations stipulate that merchants must be compliant with the Strong Customer Authentication (SCA) procedures from 1st January 2021.
What are the limits on my Fiat24 Card?
Your card will be subjected to the following limits:
| Limits | Daily | Monthly | Per Transaction |
|---|---|---|---|
Online | 5,000 EUR | 10,000 EUR | 5,000 EUR |
Contactless | 1,600 EUR | 10,000 EUR | 1,600 EUR |
Why has my payment been rejected?
The most common reasons are:
Your payment amount exceeds your available balance, or
Your payment to the following merchants are not allowed:
Money Transfer business
Security Broker/Dealer
Gambling, Lottery or Casino
Charity Organisation
Civic, Social, and Fraternal Association
Political Organization
Religious Organization
Your payment has been flagged for a security reason, or
There is an issue with the network
Please check your balance in the dApp to top up your Debit Card Account if required and try again, at best a few hours later, if possible. If the problem persists, please contact our Client Support at support@fiat24.atlassian.net.
Why is my Fiat24 Card blocked and what can I do?
Your card can sometimes get blocked if the system detects some unusual or suspicious activity or if there is another issue that requires your attention. Please check your dApp to see if you card has been blocked, and contact our Client Service at support@fiat24.atlassian.net to resolve the issue.
What do I do if my Fiat24 Card is stolen?
All Fiat24 Cards are virtual cards, so the card itself cannot be stolen. However, if your private key, which holds your Fiat24 NFT, is stolen, your card is very possibly at risk of being misused.
If you can still log into the Fiat24 dApp, please disable (or lock) your card immediately. You should then transfer your money and Fiat24 NFT into a different secured blockchain address and contact our Client Service at support@fiat24.atlassian.net as soon as possible. Afterwards, you will be able to activate your card again and use it normally.
If you cannot log into the Fiat24 dApp, please contact our Client Service at support@fiat24.atlassian.net immediately.
What do I do if I suspect my Fiat24 Card has been compromised?
If you suspect your Fiat24 Card has been compromised in any way, please disable (or lock) your card through the Fiat24 dApp or contact support@fiat24.atlassian.net immediately.
In such cases, you will most likely have to order a replacement card.
Can I disable or enable the card on the same day?
No. Each enable or disable action will lock the action for 24 hours, you could change the status in the next day.
My card is due to expire, what do I do?
Your card will automatically be renewed under the same terms. However, if your card has not been used in the 6 months before its' expiration, your card will not be renewed.
Is Forex available on my Fiat24 Card?
Direct currency exchange is not offered through the Fiat24 Card. However, you can make a payment in a foreign currency using the Fiat24 dApp. The amount will be converted into your card currency and debited from your Fiat24 EUR account.
Please note that fees may apply and that we cannot guarantee the best conversion rate.
Are upgrade options available?
We do not currently offer upgrade options. Your card type will be automatically determined during your registration, and you will either get a
Standard Card, if your account NFT number is 5 digits or more, such as #52245, or
Premium Card, if your account NFT number is 1 to 4 digits, such as #1255.
Can I personalise my card?
No.
Card Terms and Conditions
All card terms and conditions are available here.
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