Registration

Frequently Asked Questions (FAQ)

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Registration

Can I open an account in the Fiat24 mobile app?
Only individual clients can open an account through the mobile app. Corporate clients (with account numbers that start with the number eight) must be activated manually by our Client Service team.
Why do I need to KYC?
KYC (Know-Your-Customer or Know-Your-Client) allows us to identify you in order for us to fulfil our legal and regulatory requirements, for example anti-money laundering requirements.
What changes after registration?
Before registration, your NFT is set to Tourist status, which means you can only use limited services up to 1000 CHF / 30 calendar days on a rolling basis. After successful registration, you can use further services and the limit is raised to 100'000 CHF / 30 calendar days on a rolling basis.
What type of ID is accepted to verify my account?
You must have a Biometric Passport (aka ePassport).
At the moment, we do NOT accept any national identity cards, residential permits or driver's licenses.
Why do I need to take a selfie?
In order to fulfil our legal and regulatory requirements, we need to perform an identity check on your before registering you as a standard client with full access to the Fiat24 services. This includes comparing your selfie to your photo ID to make sure you are the one opening the account.
Can a friend open an account for me?
No. We have facial recognition during the verification process to make sure you are the person holding the identity document. You will have to take a selfie during the process so that it can be matched to your identity document.
To protect the account holder, we reject all applications from 3rd parties.
All personal data is encrypted and stored securely by Fiat24.
My application has been rejected, why?
As a licensed financial institution, we accept our clients in very prudential way. If we believe your domicile, risk profile, or background doesn’t match our business focus, we may not accept the business relationship with you. For more details, please read our Terms Of Use.
For regulatory reasons, we unfortunately cannot serve registered users domiciled in the following territories: Afghanistan, Albania, Barbados, Belarus, Bosnia and Herzegovina, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Congo (Democratic Republic of the), Cote d'Ivoire (Ivory Coast), Cuba, Egypt, Equatorial Guinea, Eritrea, Guinea-Bissau (Republic of), Haiti, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Jordan, Kenya, Korea (Democratic People's Republic of), Lebanon, Liberia, Libya, Mali (Republic of), Malta, Moldova, Montenegro, Morocco, Mozambique, Myanmar (Burma), Nicaragua, Niger, Nigeria, Pakistan, Palestine State, Panama, Philippines, Russian Federation, Saudi Arabia, Senegal, Serbia, Somalia, South Sudan, Sri Lanka, Sudan, Syria (Syrian Arab Republic), Trinidad and Tobago, Tunisia, Turkey, Ukraine, Uganda, United Arab Emirates, United States of America, Vanuatu, Venezuela (Bolivarian Republic of), Yemen, Zimbabwe.
How long will it take to open an account?
Less than one business day. Please note that our working hours are aligned with Central European Time (CET).
Why is my GPS location collected during registration?
In order to fulfil the legal requirements of the Swiss Banking regulator FINMA, your GPS location needs to be captured during the account opening process.
Why is my tax information collected during registration?
In order to fulfil the legal and regulatory tax requirements, we collect your Taxpayer Identification Number (TIN), which is an identifying number used for tax reporting purposes.
I am a Japanese citizen, but live in Germany. Can I register as a Fiat24 client?
Yes, you can. At the moment, we only accept domicile addresses in specific countries.
Can I change my profile details after I have submitted the onboarding form?
In order to modify your information after submitting the onboarding form, you need to contact our Customer Service directly.
Can I register twice and have two accounts?
No. Each individual can have only one account in Fiat24. If you apply for a second time, we will reject your application if you still have a live account with us.

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Last modified 18d ago

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Outline

Can I open an account in the Fiat24 mobile app?

Why do I need to KYC?

What changes after registration?

What type of ID is accepted to verify my account?

Why do I need to take a selfie?

Can a friend open an account for me?

My application has been rejected, why?

How long will it take to open an account?

Why is my GPS location collected during registration?

Why is my tax information collected during registration?

I am a Japanese citizen, but live in Germany. Can I register as a Fiat24 client?

Can I change my profile details after I have submitted the onboarding form?

Can I register twice and have two accounts?