Cash Withdrawal

How many withdrawal accounts can be associated with my Fiat24 Account?

Two withdrawal banks accounts can be associated your Fiat24 Account: one account for EUR withdrawals (which has to be in a bank domiciled in a SEPA country), and one account for CHF withdrawals (which has to be in a bank domiciled in Switzerland or Liechtenstein). Both withdrawal accounts must be in your name.

How do I associate a withdrawal account with my Fiat24 Account?

In order to associate a withdrawal bank account with your Fiat24 Account, you must first make a deposit with a small amount from that bank account into your Fiat24 Account. However, we can only associate a EUR-currency bank account domiciled in a SEPA country for EUR withdrawals and CHF-currency bank account domiciled in Switzerland or Liechtenstein for CHF.
While you can deposit EUR or CHF into your Fiat24 Account by wiring money from a bank account in a different currency (but still only if that bank account is in a bank domiciled in a SEPA country for EUR, or Switzerland or Liechtenstein for CHF), the bank account in the different currency cannot be associated as the withdrawal bank account for your Fiat24 Account. If you wish to withdraw EUR or CHF, you have to make another deposit from a EUR (in a SEPA country) or CHF ( in Switzerland and Liechtenstein) domiciled bank account.

How do I change my withdrawal bank?

If you would like to change your withdrawal bank account, you can always make a new cash deposit (any amount above 1 EUR or CHF is sufficient) to your Fiat24 Account from the second bank account (i.e. the new one that you would like to use).
If your new withdrawal bank account is qualified and fulfils all the requirements like the previous one did, we will update your bank details to replace the previous bank account.

How long will the cash withdrawal take?

It depends on your receiving bank. For Swiss or EU banks, it will be credited within 24 hours.

Can I withdraw money to a bank account that is not under my name?

No.

What happens when a cash withdrawal fails?

In some cases, your cash withdrawal request may fail due to various reasons. In such situations, the money will come back to us. Then we will credit it back to your Fiat24 account again from a special account 9103 Sundry. We may charge you a processing fee for this service.

How much does it cost to withdraw money from my Fiat24 Account?

You can see our fee structure in the "Pricing" tab by clicking on our Metaverse Headquarters at the centre of our Homepage.

Can I withdraw USD and transfer it into my EUR account?

No. You can only withdraw CHF to a CHF currency bank account in a bank domiciled in Switzerland or Liechtenstein (that you have used to top-up your Fiat24 account), and EUR to a EUR bank account in a bank domiciled in a SEPA country (that you have used to top-up your Fiat24 account).
Currency of the withdrawal
Withdrawal bank domicile
CHF
Switzerland or Liechtenstein
EUR
SEPA countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and Vatican City.
USD
cash withdrawal is coming soon
GBP
cash withdrawal is coming soon