Cash Withdrawal

How many withdrawal accounts can be associated with my Fiat24 Account?

Four withdrawal banks accounts can be associated your Fiat24 Account for each of the four currencies: CHF, EUR, GBP, and USD. All withdrawal accounts must be in your name.

How do I associate a withdrawal account with my Fiat24 Account?

In order to associate a withdrawal bank account with your Fiat24 Account, you must first make a deposit with a small amount from that bank account into your Fiat24 Account. For security reasons, we can only associate withdrawal accounts that are under your name and have an IBAN number.

How do I change my withdrawal bank?

If you would like to change your withdrawal bank account, you can always make a new cash deposit (any amount above 1 CHF/EUR/GBP is sufficient) to your Fiat24 Account from the second bank account (i.e. the new one that you would like to use).
If your new withdrawal bank account is qualified and fulfils all the requirements like the previous one did (in your name and has and IBAN), we will update your bank details to replace the previous bank account.

How long will the cash withdrawal take?

It depends on your receiving bank. For Swiss or EU banks, it will be credited within 24 hours.

Can I withdraw money to a bank account that is not under my name?

No.

What happens when a cash withdrawal fails?

Your cash withdrawal request may fail due to various reasons. In such situations, the money will come back to us. Then we will credit it back to your Fiat24 account again from a special account "9103 Sundry". We may charge you a processing fee for this service.

How much does it cost to withdraw money from my Fiat24 Account?

You can see our fee structure in the "Pricing" tab by clicking on our Metaverse Headquarters at the centre of our Homepage.

Can I withdraw USD and transfer it into my EUR account?

Yes. Fees may apply depending on the banks.

What is an IBAN Number?

IBAN stands for "International Bank Account Number". It is a standardised international bank identifier used to facilitate the identification of accounts and communication and processing of cross border transactions.
The IBAN consists of up to 34 alphanumeric characters, as follows:
  • country code using ISO 3166-1 alpha-2 – two letters,
  • two check digits
  • Basic Bank Account Number (BBAN) – up to 30 alphanumeric characters that are country-specific.
You can check whether your country participates in the IBAN network here: https://www.iban.com/structure
You can check whether your IBAN contains the correct information here: https://www.iban.com/iban-checker