Fiat24 does not charge for a cash top-up. However, your bank may charge you a fee, especially for an international payment.
At present, due to our policy, we do not provide direct USD cash deposit services. We are working to be able to offer this service in the future.
You can wire USD into the account denominated in CHF. However, the receiving bank will usually charge an implied forex fee.
No, if the money is not from you and amount exceeds your limit, we may block the money or send it back.
It could be possible that your money has arrived at our bank, but your account has not been credited. Various possibilities might also include, for instance, writing the wrong payment purpose (or memo), or your payment failed our compliance check. In such cases, please contact Client Service ([email protected]) as soon as possible.
Please refer the information in the “Receive -> Bank Wire” tab. Make sure you put your NFT account ID number in the "purpose" field (in some eBanking, the field can also be called “memo”).
It fully depends on your initiating bank. For Euro SEPA payment, it takes less than one day. For SWIFT payments, one to three business days are required.