Cash Top-up

Frequently Asked Questions (FAQ)

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Pricing

Cash Top-up

Is cash top-up free?
Fiat24 does not charge for a cash top-up. However, your bank may charge you a fee, especially for an international payment.
Why don't you offer USD or GBP top-up by wire transfer?
At present, due to our policy, we do not provide USD or GBP cash deposit services. We are working to be able to offer this service in the future.
Can I wire money from an account that is not under my name?
No, if the money is not from you and amount above 1000 USD equivalent, we may block the money or send it back.
What happens if a cash top-up fails?
It could be possible that your money has arrived at our bank, but your account has not been credited. Various possibilities might also include, for instance, writing the wrong payment purpose (or memo), or your payment failed our compliance check. In such cases, please contact Client Service ([email protected]) as soon as possible.
Where can I find payment instructions?
Please refer the information in the “Receive -> Bank Wire” tab. Make sure you put your NFT account ID number in the "purpose" field (in some eBanking, the field is also called “memo”).
How long will a cash top-up take?
It fully depends on your initiating bank. For Euro SEPA payment, it takes less than one day. For SWIFT payments, one to three business days are required.
Can I wire USD or GBP into a EUR or CHF account?
Yes, you can. However, the receiving bank will usually charge an implied forex fee.
Furthermore, to top up EUR, your originating account (irrespective of currency) should be in a SEPA-domiciled bank, and to top-up CHF your originating account (irrespective of currency) should be in a bank domiciled in Switzerland or Liechtenstein.
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Currency of top-up
Top-up bank domicile
CHF
Switzerland or Liechtenstein
EUR
SEPA countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and Vatican City.
USD
cash top-up not available (crypto top-up and forex only)
GBP
cash top-up not available (crypto top-up and forex only)
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Sending Money

Crypto Top-up

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Outline

Is cash top-up free?

Why don't you offer USD or GBP top-up by wire transfer?

Can I wire money from an account that is not under my name?

What happens if a cash top-up fails?

Where can I find payment instructions?

How long will a cash top-up take?

Can I wire USD or GBP into a EUR or CHF account?