Cash Top-up

Is a cash top-up (cash deposit) free?

Fiat24 does not charge for a cash top-up. However, your bank may charge you a fee, especially for an international payment.

What kind of account can I wire money from?

You can make a deposit from any account, as long as it is in your sole or joint account name containing yours. However, if you wish to register a bank account as your withdrawal account, it must fulfil the IBAN conditions (see cash withdrawal FAQ).

Can I wire money from an account that is not under my name?

No, if the money is not from you (and/or if amount exceeds your limit), we may block the money or send it back.

Can I wire USD into an account denominated in CHF or EUR?

You can wire USD into the account denominated in CHF. However, the receiving bank will usually charge an implied forex fee.

What happens if a cash top-up fails?

It could be possible that your money has arrived at our bank, but your account has not been credited. Various possibilities might also include, for instance, writing the wrong payment purpose (or memo), or your payment failed our compliance check. In such cases, please contact Client Service ([email protected]) as soon as possible.

Where can I find payment instructions?

Please refer the information in the “Receive -> Bank Wire” tab. Make sure you put your NFT account ID number in the "purpose" field (in some eBanking, the field can also be called "reference" or “memo”).

How long will a cash top-up take?

It fully depends on your initiating bank. For Euro SEPA payment, it takes less than one day. For SWIFT payments, one to three business days are required.