> For the complete documentation index, see [llms.txt](https://docs.fiat24.com/developer/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fiat24.com/developer/integration-guide/part-5-client-service.md).

# Part 5: Client Service

{% hint style="warning" %}
As of 01 September 2025, the email address `service@fiat24.com` has been deprecated and replaced by the Telegram Service Bot.
{% endhint %}

### Embed the Service Bot

Integrating the Fiat24 client service is simple: just embed the link `https://t.me/fiat24bot` into your application. Users will then be automatically redirected to our Telegram service.

{% embed url="<https://t.me/fiat24bot>" %}

The Service Bot will handle the following types of inquiries:

* General inquiries about the service offering and pricing
* User instruction and problem debugging
* KYC rules and service coverage
* Guide users to fill the forms to submit a <mark style="color:purple;">transactional related issue</mark>.

The Service Bot will <mark style="color:red;">**NOT**</mark> address the following inquiries, as the visitor cannot be identified

* Any information related to clients’ sensitive data.
* Any product info or instructions about using partner's wallet product
* Any promotional or activity information from partners

### Service Forms

{% hint style="info" %}
Please do not misuse the service forms. These form links must **NOT** be shared directly with clients; they are intended solely for the Partner’s service team to submit formal requests, and only after verifying the user’s identity.
{% endhint %}

<table data-full-width="false"><thead><tr><th width="338.67578125">Scenarios</th><th width="234.51953125">Approach</th><th align="right">Fee Charge</th></tr></thead><tbody><tr><td>When a client application is rejected due to a compliance issue.</td><td>Email to: legal@fiat24.com</td><td align="right">300 USD for external partners</td></tr><tr><td>Card refund not received after 7 days.</td><td><a href="https://forms.gle/pqfq4PWDPbsc3tSb8">https://forms.gle/pqfq4PWDPbsc3tSb8</a> </td><td align="right">Free</td></tr><tr><td>Bank transfer not received after 3 <strong>business</strong> <strong>days</strong>.</td><td><a href="https://forms.gle/CjjcgPyxuTdstjHB8">https://forms.gle/CjjcgPyxuTdstjHB8</a></td><td align="right">Free</td></tr><tr><td>Client name is misspelled</td><td><a href="https://forms.gle/wc9QquLo7Sy1g7YB6">https://forms.gle/wc9QquLo7Sy1g7YB6</a></td><td align="right">Free</td></tr><tr><td>Change the domicile address</td><td><a href="https://forms.gle/NH4vWLPttZb6AZCh6">https://forms.gle/NH4vWLPttZb6AZCh6</a></td><td align="right">25 USD</td></tr></tbody></table>