Part 5: Client Service

As of 01 September 2025, the email address [email protected] has been deprecated and replaced by the Telegram Service Bot.

Embed the Service Bot

Integrating the Fiat24 client service is simple: just embed the link https://t.me/fiat24bot into your application. Users will then be automatically redirected to our Telegram service.

Fiat24 SupportTelegram

The Service Bot will handle the following types of inquiries:

General inquiries about the service offering and pricing
User instruction and problem debugging
KYC rules and service coverage
Guide users to fill the forms to submit a transactional related issue.

The Service Bot will NOT address the following inquiries, as the visitor cannot be identified

Any information related to clients’ sensitive data.
Any product info or instructions about using partner's wallet product
Any promotional or activity information from partners

Service Forms

Please do not misuse the service forms. These form links must NOT be shared directly with clients; they are intended solely for the Partner’s service team to submit formal requests, and only after verifying the user’s identity.

Scenarios

Approach

Fee Charge

When a client application is rejected due to a compliance issue.

Email to: [email protected]

300 USD for external partners

Card refund not received after 7 days.

https://forms.gle/pqfq4PWDPbsc3tSb8

Free

Bank transfer not received after 3 business days.

https://forms.gle/CjjcgPyxuTdstjHB8

Free