Part 3: Managing Client Information
For individual clients only
Last updated
For individual clients only
Last updated
Client Information is the key asset from Fiat24 and is also very sensitve data which can cause irrevocable damage to the client.
This guide illustrates how Fiat24 separately manages the client information in a dedicated site.
** The parameter wallet needs to be added in case you want to customise the Login Page with your colors and name
The whole onboarding process for individual clients will be conducted inside the id.fiat24.com.
Our onboarding process involves several steps to verify the identity of the customer and ensure that they meet the Swiss KYC/AML requirements to open an account with Fiat24. Here is a general overview of the onboarding process with us:
To start the onboarding process, the customer must own a Fiat24 NFT from www.fiat24.com or OpenSea shop. The NFT must be not verified before (NFT.status = 2).
Check Profile This step check the eligibility of the client to open the account with Fiat24. It involves domicile and nationality check, preconditional risk questionaires and collect client's email and phone number. Fiat24 conducts background checks on the customer to verify their profile and ensure that they meet our requirements to open an account.
Check Address We comply with Swiss regulation to verify user's residential address by GPS location. This step should be done within the browsers such as Chrome or Safari, but not the browser inside the crypto wallet, which usually disabled the Location Services for better safety. According the related regulation, the user must be within 2 km from the given address.
Scan Passport Fiat24 will verify the user's identity by asking for the passport scan. The user need to hold a NFC chip enabled passport to confirm their identity. User need to download the ePassport app ReadID Ready and scan the generated QR code to continue.
Once the customer's identity has been verified and their background checks have been completed, Fiat24 will set up their account. It will take from minutes to maximal 2 business days.
Once the client has completed the onboarding process and their account has been funded, they can start using the Fiat24's services, such as making deposits, withdrawing funds, and conducting transactions.
The Fiat24 NFT holder should keep his/her personal information updated. The update operation is only possible with Fiat24. We do not open the interface to 3rd party for this function.
Here is the procedure for users to update the information.
Connect to https://id.fiat24.com Log in to the dapp with the wallet address holding the Fiat24 NFT. If the NFT is in any verifed status, such as Live, the client will successfully log into the portal. Once the client is logged in, navigate to the Identity section from the menu bar.
Update the personal information In the Identity section, the client can update her/his email address, phone number, and other personal details.
Storing our Debit Card data securely is extremely important in order to protect the financial information and prevent unauthorized access or fraud to Fiat24 users. This information can include the card number, expiration date, CVV code, and in some cases, the name and address. If this information falls into the wrong hands, it can be used to make unauthorized purchases or gain access to your bank account.
The sensitive data of the Debit Card will not be delivered to 3rd party wallet providers. The wallet provider can only get masked numbers such as XXXX XXXX XXXX 1234.
When the clients log into https://id.fiat24.com and go to the Debit Card section, she/he can:
See the complete card information All card information is displayed here, include card holder name, card number, expiry and CVV.
Limit management Client can see all limits applied to the card, include daily limits, weekly limits, monthly limits and single transaction limits. Above them, we offer an overall budget level limit to be approved by the user with their signature of the crypto wallet. The default value is 5000 EUR. The budget approval button is marked in orange below.
Control the card Clients are able to setup the card, include:
Enable or disable the card
Enable or disable contactless spending
Enable or disable online shopping
Enable or disable ATM withdrawal
See the 3DS password or change the password
