# Cash Deposit

### Successful Deposits

Successful deposits will be processed within 1 - 2 business days and the amount that has arrived will automatically be credited to your Fiat24 Account.

{% hint style="warning" %}
All deposits made on Friday afternoons, weekends, and public holidays will be credited earliest on the next business day.
{% endhint %}

### Invalid Deposits

Any deposit that meets any of the following conditions will be considered <mark style="color:red;">**invalid**</mark>.

* **Payee's account** is either blocked or closed
* **Payee's account** has previously been involved in fraud payments
* **Payee's Name** entirely does not match the name of the Fiat24 account holder. \
  \&#xNAN;*This specifically refers to a complete mismatch of names. We consider reversed first and last names or partial abbreviations acceptable, but it is still recommended to use the full name.*
* **Payee's address**
  * Country does not match the address of the Fiat24 account holder
  * Country in [restricted countries](https://info.fiat24.com/overview?type=restricted)
  * Town/City does not match the address of the Fiat24 account holder
  * Postal Code/Zip does not match the address of the Fiat24 account holder
  * Contains our institution's address (Bellerivestrasse 245, 8008 Zurich)
* **Payer's Name,** <mark style="color:red;">for Individual Standard Accounts only</mark>, must match the name of the Fiat24 account holder.
* **Payer's address**
  * Country is empty
  * Country in [restricted countries](https://info.fiat24.com/overview?type=restricted)
  * Town/City is empty
  * Postal Code/Zip is empty
  * Contains our institution's address (Bellerivestrasse 245, 8008 Zurich)
* **Payer's** **Bank** is from one of the [restricted countries](https://info.fiat24.com/overview?type=restricted)

{% hint style="info" %}
From January 1st 2025, **individual stanard accounts** can only receive CHF/EUR deposits from

* Himself/Herself
* Selected Platform
  * Interactive Brokers
  * Charles Schwab
  * Tiger Brokers
  * Coinbase
  * Kraken Exchange
  * Bitpanda
  * Bitstamp
  * Binance
  * Trading 212 Markets
  * Monet Labs
  * Twint

For **Premium Individuals** or **Business Accounts**, we continue to accept third-party deposits.
{% endhint %}

{% hint style="warning" %}
All invalid deposits will be <mark style="color:red;">**returned**</mark> with a penalty charge of 10 EUR or 10 CHF.
{% endhint %}

{% hint style="info" %}
Payee = Creditor = Receiver of the funds

Payor = Debtor = Sender of the funds
{% endhint %}

### Fee

Successful deposits is free.&#x20;


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